We at Raise IT are thrilled to share exciting news from our trusted partner, RSA, who made significant waves at the recent RSA Conference 2025. Demonstrating their continued leadership in identity security, RSA announced a suite of innovative solutions designed to protect organizations against the evolving landscape of AI-powered identity attacks, including insidious IT help desk scams, malware, sophisticated social engineering, and other emerging threats. These advancements are particularly critical for organizations like yours that are embracing the enhanced user experience and cost savings offered by passwordless strategies.
RSA’s latest announcements firmly position them as the only provider offering truly enterprise-ready passwordless identity solutions, built with security and resilience at their core.
Introducing RSA Help Desk Live Verify: A Game-Changer Against Social Engineering
One of the standout innovations is the introduction of RSA Help Desk Live Verify. This first-of-its-kind feature directly tackles the growing threat of social engineering and technical support scams. By implementing bi-directional identity verification, RSA Help Desk Live Verify ensures that both the end-user seeking support and the IT staff providing assistance are genuinely who they claim to be. This crucial layer of verification effectively safeguards against attackers impersonating users to gain unauthorized access or tricking help desk agents into compromising accounts.
RSA CEO Rohit Ghai aptly stated
“Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any new technology, passwordless also introduces new risks into the environment. RSA’s platform offers the only enterprise-worthy passwordless solution that has security and resilience designed in to address those risks. Off-the-rack passwordless isn’t good enough for government agencies, financial services, and other security-first leaders.”
A Holistic, Enterprise-Ready Passwordless Platform
RSA’s vision for passwordless extends far beyond a simple alternative authentication method. They are approaching it as a comprehensive platform capability, ensuring unmatched resilience and complete governance across the entire identity lifecycle and for all users – from cloud-based to on-premises environments.
Jim Taylor, Chief Product and Technology Officer at RSA, emphasized this point:
“Only RSA can provide a complete passwordless solution that accounts for every user, use case, and environment. Organizations need comprehensive, enterprise-grade capabilities that are ready for social engineering, fraud, outages, and deepfakes—and RSA is delivering exactly that.”
Alaa Abdulnabi, Senior Vice President & General Manager, International, further underscored the enterprise-grade requirement: “If you’re not planning to bring passwordless to every user in every environment and account for every threat, then you’re planning to fail. Only RSA can help high-security organizations mature their Zero Trust architecture, stop phishing, and stay ahead of post-passwordless threats with comprehensive passwordless authentication fortified by deep security capabilities.”
Continued Innovation to Secure the Passwordless Future
Beyond RSA Help Desk Live Verify, RSA is bolstering its passwordless offerings with several other key innovations:
- Enhanced RSA Mobile Lock: Providing robust protection against app tampering, spyware, sideloading, jailbreaking, and AiTM attacks, securing passkeys and all authentication methods on both Bring Your Own Device (BYOD) and managed devices.
- Windows Desktop Logon: Enabling new passwordless authentication methods for Windows desktops, such as convenient QR code scanning and mobile FIDO logon.
- Secure Onboarding with ID Verification: Utilizing government-issued ID verification, liveness detection, and Mobile Match to prevent deepfake-based fraud during enrollment and ensure the legitimate user owns the device being used.
These cutting-edge solutions are seamlessly integrated into RSA ID Plus, their industry-leading hybrid identity security platform.
The Raise IT Perspective:
As a proud partner of RSA, Raise IT recognizes the critical importance of robust and comprehensive passwordless solutions in today’s threat landscape. RSA’s latest innovations address the evolving risks associated with passwordless adoption and provide the enterprise-grade security and resilience that organizations demand. We believe that RSA’s commitment to a holistic platform approach, coupled with groundbreaking features like Help Desk Live Verify, offers our clients a clear path towards a more secure and user-friendly future.
Ready to explore how RSA’s advanced passwordless solutions can benefit your organization? Contact Raise IT today for a consultation.
